10/11/2023 0 Comments Crucial conversations training uk![]() He was passionate, encouraging and enthusiastic. This is the feedback I gave to One Manchesterĭes was wonderful. Found it surprisingly therapeutic & didn't want the day to end! I am looking forward to future training for presentations/public speaking? I highly recommend this training for all staff across the organisation but in particular the trainer, Dez who was truly inspirational! He paced the training really well, was very constructive in his approach yet complimentary. If anyone has ever motivated me to apply myself & given me confidence then this gentleman has done it! I even put myself forward for role play! He created a great calming atmosphere, enough to encourage confidence which I feel I can apply to my delivery in training for customers. He shared his own experiences & reflected on them. His enthusiasm was very motivating!Ĭontent was exemplary! Applied the right balance of theory, explained everything thoroughly, acted out scenes, demonstrated so we understood what exactly crucial conversations was about and the importance of having them. He was very engaging & personable yet managed to reach the whole class as a group. Dez was completely encouraging and interactive using his excellent acting skills to get his point across. I very much enjoyed the course and it was refreshing to be somewhere so welcoming, and friendly, and positive.ĭelivery of the program was highly professional. Overall, very good session and I will be recommending mu colleagues to join sessions in the future. Also have a clear structure explained to me in the first 5mins of the session, helps me know from the outset what will be discussed. If you can keep it on, I would find it better. Rachael used a PowerPoint in here session, however she kept taking it off and putting back on the screen when needed to referred to it. My only constructive feedback would be on the structure of the session. Obviously, with the course being free this meant that more value would come out of the course. ![]() I felt that I gained a lot of value from the sessions and there was a lot of information within the limited time we had available. Rachael was very knowledgeable, friendly and approachable. Accountability (who does what, by when, and how you will monitor).Identifying and agreeing the way forward.’Making it safe to talk to almost anyone about anything (eliminating violence and silence).How to identify an outcome before beginning dialogue.Get unstuck from historic challenging relationships and conversations.If you have management responsibility, you may find our Crucial Conversations for Managers one-day workshop more tailored to your needs. ![]() You may also be interested in our one-day Crucial Conversations workshop, if you don’t want something as indepth.
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